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Products Jira & Confluence

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Confluence

Enterprise Wiki Software used for collaborative work on documents, projects or within organizational units.

Use Cases

  • Shared editing of documents
  • Knowledge management within organizational units
  • Project management or project-related documentation
  • Knowledge Base

 

Documentation Support

Jira Software

Software development and project management tool with comprehensive support for agile approaches such as Scrum or Kanban.

Use Cases

  • Software development in a team
  • Processing of bugs and feature requests
  • Task management
  • Joint processing of tickets
  • Project planning with Structure and Gantt charts
  • Project controlling
Documentation Support

WU Service Desk (Jira Service Management)

Central platform (based on Jira Service Management) for creating and processing requests from different departments such as IT-SERVICES, University Library, Personnel Office or Digital Teaching Services.

Use Cases

  • Inquiries to IT-SERVICES (e.g. in case of problems or ordering of hardware or software)
  • Processing book orders or other requests to the university library
  • Sick leave notifications or notifications of nursing leaves of absence in the Human Resources Services area
  • Automatic translation or reporting of social media appearances in the Marketing & Communications area
  • Support in the area of research services and communication with PURE
  • Requests for digital teaching (Digital Teaching Services)
Documentation Support