Reset

Products Jira & Confluence

Back to services

Confluence

Atlassian Confluence is a collaborative platform (enterprise wiki software) that can be used for working together on pages/documents, sharing knowledge (knowledge database) in organizational units and for project-related documentation.

Use Cases

  • Shared creation and editing of pages/documents incl. comments
  • Project management or project-related documentation
  • Knowledge management within organizational units (departments)
  • Knowledge databases
  • Basic task management
Documentation Support

Jira Software

Software development and project management tool with comprehensive support for agile approaches such as Scrum or Kanban.

Use Cases

  • Software development in a team
  • Processing of bugs and feature requests
  • Task management
  • Joint processing of tickets
  • Project planning with Structure and Gantt charts
  • Project controlling
Documentation Support

WU Service Desk (Jira Service Management)

Central platform (based on Jira Service Management) for creating and processing requests from different departments such as IT-SERVICES, University Library, Personnel Office or Digital Teaching Services.

Use Cases

  • Inquiries to IT-SERVICES (e.g. in case of problems or ordering of hardware or software)
  • Processing book orders or other requests to the university library
  • Queries on topics mapped in SAP from the areas of finance or human resources
  • Automatic translation or reporting of social media appearances in the Marketing & Communications area
  • Support in the area of research services and communication with PURE
  • Requests for digital teaching (Digital Teaching Services)
Documentation Support