Central platform (based on Jira Service Management) for creating and processing requests from different departments such as IT-SERVICES, University Library, Personnel Office or Digital Teaching Services.
Use Cases
Inquiries to IT-SERVICES (e.g. in case of problems or ordering of hardware or software)
Processing book orders or other requests to the university library
Queries on topics mapped in SAP from the areas of finance or human resources
Automatic translation or reporting of social media appearances in the Marketing & Communications area
Support in the area of research services and communication with PURE
Requests for digital teaching (Digital Teaching Services)