Service Catalogue

Central source of information for all services and products provided by IT-SERVICES. Among others, the following aspects are presented in the service catalog:

Description and use cases Responsibilities and contact persons (Service Owner, Technical Experts) Budgetary aspects and expenditures Technical information (criticality, current status, availability) Legal aspects (TOMs, processed data categories, ...) Links to documentation for end users, ITS staff and support requests

Use Cases

  • Each service/product of IT-SERVICES must be recorded in the service catalog with the corresponding information.
  • Identifying responsibilities and contact persons for services/products
  • Obtaining information about the status (e.g. current problems or restrictions)
  • Generating reports (e.g. all products without multifactor authentication)
  • Generating the "list of IT applications" according to BV-IT (planned)
Documentation Support
All products of Process and architecture management