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Services in Telephony

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Mobile Device Management

Management and automated configuration for secure access to WU data from work and private mobile devices with the operating systems Google Android and Apple iOS.

Use Cases

  • Provisioning Mailbox
  • Provisioning W-Network Drive
  • Corporate app store (requires no personal Apple-ID)
  • Ensuring compliance with security requirements on mobile devices
Documentation Support

Mobile Telephony

Administration and procurement of mobile devices with the operating systems Google Android and Apple iOS and management of the required contracts of the mobile telephony provider. Ensuring cellular coverage on WU campus.

Use Cases

Hardware

  • Procurement and repair processing of mobile devices
  • Rental devices during repairs

Mobile Telephony Provider

  • Handout and registration of SIM cards
  • Booking of national and international applicable voice and data flat rates

Inhouse Mobile Telephony Coverage

  • Ensuring cellular coverage on WU-Campus by coordinating the operator of the Inhouse Mobile Phone System
Documentation Support

Workplace Telephony

Administration of the telephone systems including extensions, public telephones, hotlines and telephone exchange.

Use Cases

  • Workplace Telephone Devices

    • Deployment of standard- and optionally, with add-on units expandable, premium device models

    • Hunt and call pickup groups

  • Extension assignment

  • Door unlocking by workplace telephone

  • Emergency- Video and Intercom stations as well as the door terminals produced by Commend

  • Elevator Emergency Intercom stations

  • Hotlines (e.g. Ext. 3000 IT-SERVICES Hotline)

  • Telephone Switchboard (Ext. 11)

Documentation Support